The Mackenzie | Refund Policy

If in the unfortunate circumstances a participant must withdraw from the event the refund policy is as follows:

75% REFUND up until the 1st of February 2024 or transfer to the 2025 event date (TBC). If a competitor chooses to transfer their entry to the 2025 event they are not entitled to the 2024 Refund Policy, as in they are not eligible for a refund in 2025.

25% REFUND between the 1st February, 2024 and up to the 1st of April, 2024. 

NO TRANSFERS TO 2025 AFTER THE 1ST OF APRIL.

NO REFUNDS AFTER THE 1ST OF APRIL, 2024.

Please do not request a transfer or refund after the dates stated above. The Refund Policy will be adhered to - we are unable to allow for special circumstances, as everyone has a special circumstance. Thank you for your understanding. 

If you want to amend your race distance: 

• You can amend your race distance up until the 1st of April, 2024. 
• If you wish to increase your race distance you will need to pay the difference in entry fee. 
• There are no refunds if you decrease your race distance.
• NO AMENDMENTS AFTER THE 1ST OF APRIL.
• You can amend your distance via your registration email. If you are unsure of the process please contact support@scenicsports.net for assistance. 

If you want to transfer your entry to another competitor:

• You can transfer your entry to another competitor up until the 1st of April, 2024. 
• There is a $15 admin fee that is taken off the withdrawing competitor, from the card that was used when entering, via Event Plus.
• NO TRANSFERS AFTER THE 1ST OF APRIL. 
• Email support@scenicsports.net if you have any queries.

STANDARD ENTRIES CLOSING 11:59PM SUNDAY 14TH APRIL 2024.

LATE ENTRIES WILL BE ACCEPTED UP UNTIL 8PM THURSDAY 18TH APRIL, 2024 AT AN ADDITIONAL $20 PER ENTRY. 

WE MAY ALLOW ENTRIES ON THE DAY, DEPENDING ON ENTRY NUMBERS. We will be updating this information so please check back closer to the event date.  

In case of a natural disaster, extreme adverse weather, or cancellation of the event due to safety reasons, entry fees will not be refunded.