Refund Policy

If you are unable to attend the event for any reason the following policy applies:

If you withdraw before 11:59pm on the 31st of December 2026 you are able to receive 75% of your entry back OR a transfer to the 2028 event (date TBC).

If you withdraw between the 1st of January and 11:59pm on the 1st of March 2027 you are able to receive 50% of your entry back OR a transfer to the 2028 event (date TBC). 

If you withdraw between the 1st of March and 11:59pm on the 20th March 2027 you are able to receive 25% of your entry back. 

THERE ARE NO TRANSFERS TO THE 2028 EVENT AFTER THE 1ST OF MARCH 2027.

THERE ARE NO REFUNDS AFTER THE 20TH OF MARCH 2027. 

 Please contact support@themackenzierace.com if you need to withdraw or transfer. 

If you want to amend your race distance: 

• You can amend your race distance up until the 20th March, 2027.
• You can amend your distance via your registration email. Log in to your account via your Registration email from Race Roster. 
• There is a $5.00 fee associated with transfers.
• If you wish to increase your race distance you will need to pay the difference in entry fee.  
• There are no refunds if you decrease your race distance.
• NO AMENDMENTS AFTER THE 20TH OF MARCH, 2027.
• If you need support use the link below for step-by-step assistance

If you are unsure of the process please contact support@themackenzierace.com for assistance. 

If you want to transfer your entry to another competitor:

• You can transfer your entry to another competitor up until the 20th March, 2027.
• There is a $5 admin fee that is charged during this process, via Race Roster.
• NO AMENDMENTS AFTER THE 20TH OF MARCH, 2027.
• You can transfer your entry via your registration email. Log in to your account via your Registration email from Race Roster. 
• If you need support use the link below for step-by-step assistance

If an athlete gets pregnant after they have registered for The Mackenzie:

Scenic Sports Events will transfer the athlete to the following year's event (for up to 2 years inclusive) with proof of pregnancy or birth certificate of new child/ren.  

For a spouse or partner of a pregnant women:

Scenic Sports Events will transfer the athlete to the following year's event with proof of partner's pregnancy due date or delivery of new child/ren for one month prior, or two month's post event date. 

Documentation: Please provide written proof that is verified by a medical professional (eg, doctor or midwife).

If the event has to be cancelled due to reasons out of the organisers control (eg, a force majeure; natural disaster, terrorism, extreme adverse weather) there will be no refunds. 

In good faith Scenic Sports Events will endeavour to refund competitors any leftover funds once event costs have been covered.